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Customer Service Representative - Solynta Energy Limited Bachelor's Degree Job

2021-11-15 09:57   Customer service / Communication   Lagos   675 views
Job Details

Overview

We are seeking a Customer Service Representative, to act as a liaison, providing product / services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Managelargeamounts of incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service teamsales targets and call handling quotas

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Bachelor's Degree with at least 2 years relevant work experience.

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Strong written skills

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date

19th November, 2021.

How to Apply

Interested and qualified candidates should send their CV to: jobs@solyntaenergy.com using the Job Title as the subject of the email.

Note: Applicants must be based in Lagos.

Company Description
Solynta Energy Limited is one of the fastest growing providers of urban solar energy solutions in Nigeria, Africas most populous country. The company was established in 2013 and is driven to empower Nigerians to live a transformed life by providing reliable, affordable clean electricity. We have over 2MW installed across 26 states in Nigeria. Our mission is to displace Nigeria's 22 million petrol powered generators by 2040.