Customer Service Representative - Solynta Energy Limited Bachelor's Degree Job2021-11-15 09:57 Customer service / Communication Lagos 675 views
We are seeking a Customer Service Representative, to act as a liaison, providing product / services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
Managelargeamounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service teamsales targets and call handling quotas
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Bachelor's Degree with at least 2 years relevant work experience.
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Strong written skills
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Application Closing Date
19th November, 2021.
How to Apply
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the email.
Note: Applicants must be based in Lagos.