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Customer Service Representative - Kingscastle International BSc - MSc Job

3 weeks ago Marketing / Communication / customer care Jobs Ikeja   341 views
Job Details

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.


The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Company Description
Kingscastle International is a management consulting firm in Nigeria. We assist public and private company clients in reaching their goals through company formation, secretarial services, business start advisory, re-engineering of business process strategic planning, management consulting, advisory, computers and information systems and financial and management trainings
we partner with our client to achieve their smart goals. We take a strategic position in recommending courses of action to our clients. We help in delivering restructuring actions that can provide improvement to cashflow, profit & loss and balance sheet. We provide opportunities for business to stabilize and implement a process of strategic, operational and financial change. We guide management through insolvency situation