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Customer Service Representative - Inguest Global HND / BA / BSc Job

4 days ago Marketing / Communication / customer care Jobs Lagos   65 views
Job Details

Job Functions

  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
  • Maintain documentation of customer inquiries and responses for future reference.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Handle dissatisfied customers politely and professionally.
  • Track and follow up on all customer request promptly.
  • Maintain broad knowledge of all company products, services, and promotions.
  • Identify and implement new process plans to improve customer support service.
  • Manage a large volume of customer calls in a friendly and courteous manner.
  • Provide exceptional customer service.
  • Greet and address customers in a friendly and respectful way.

Experience, Qualification and Required Skills

  • Minimum of HND / B.Sc Degree from a reputable institution.
  • Must have completed NYSC.
  • Not more than 28 years.
  • The candidate must be very smart.
  • Excellent communication skills (both written & oral).
  • Good interpersonal skills.
  • Professional, able to maintain confidentiality and ethical behavior.

Salary
N85,000 monthly (gross).

Other Benefits:

  • HMO, Pension, 13th Month, and Annual Leave Allowance.

Application Closing Date
31st October, 2021.

Method of Application
Interested and qualified candidates should send their updated Curriculum Vitae (CV) to: jobs@igpl.com.ng using “Customer Service Representative” as the subject of the email.

Company Description
Inguest Global Partners Limited - We lead a Business Solutions and Service Advisory Group, assisting clients in designing and deploying appropriate Organizational Growth and Innovation Solutions.