Customer Service Representative - HTS Farms Limited HND / BA / BSc Job2023-08-09 20:20 Customer service / Communication Lagos 257 views
Location: Abuja (FCT)
About the Job
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers and ensuring their satisfaction with our products and services.
Respond to customer inquiries and provide accurate information about our products, services, and policies
Assist customers with order placement, tracking, and returns
Resolve customer complaints and issues in a timely and professional manner
Collaborate with other departments to address customer concerns and improve overall customer experience
Maintain customer records and update relevant information in our CRM system
Identify opportunities to upsell or cross-sell products and services to customers
Previous experience in customer service or a related field is preferred
Excellent communication skills, both written and verbal
Strong problem-solving abilities and the ability to think on your feet
Proficiency in using customer service software and CRM systems
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Flexibility to work evenings, weekends, and holidays as needed
Application Closing Date
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: firstname.lastname@example.org using the Job Title as the subject of the email.