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Customer Service Representative - EMGEE Resources Limited High School Diploma Job

2021-09-24 14:00   Customer service / Communication   Abuja   1.4K views
Job Details

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • High School Diploma, General Education Degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Application Closing Date
30th September, 2021.

Method of Application
Interested and qualified candidates should send their CV to: emgehr@emgeresources.com using the Job Title as the subject of the mail.

Company Description
EMGEE Resources Limited is a Logistics Focused Company. Our goal is to utilize decades of real world expertise to focus on closing the electricity and logistics gaps in Sub-Saharan Africa beginning with Nigeria. We are positioning ourselves to serve as a conduit for Sub-Saharan Africa to access solutions which include products, technology, and last mile logistics to enable the region better serve its communities.