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Customer Service Representative - Deda Hospital Any Educational Level Job

2024-05-10 10:11   Customer service / Communication   Abuja   102 views
Job Details

Job Objective
To manage the front office of the hospital, presenting an acceptable positive image to all visitors and patients alike.
Reports to


Direct Report

Co-staff of CRO

Tasks & Responsibilities

To greet patients warmly when they arrive at the medical office, clinic or hospital.
Skillfully manages all but the most challenging customer situations and Knows when to ask for additional support from supervisor
Make, receive and answer telephone calls on behalf of the hospital, respond to and send faxes.
To gather information from patients upon patients' arrival completing data forms appropriately.
Responsible for all incoming and outgoing mails on behalf of the hospital.
Accurately registers a patient with the right information. Check patient’s record to ensure name tallies with Hospital number, Verifies Patient by asking for his/her Hospital Number and name.
Quickly address problems even with the most demanding customers and also Proactively inform customers of pending delays.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records where records officer is not on duty.
Give daily and weekly report to head of unit on customer feedback and daily job schedule.
Confirm patient eligibility the insurance company they are registered with.
Review referrals and authorizations.
Gets approval and authorization codes for patients before any treatment is carried out.
Follow all regulations and guidelines set in the agreement between the health insurance companies and Deda hospital.
And any other adhoc duties as assigned.

Educational Qualification

HND/ B.Sc in any discipline


0 experience
Hands-on computer experience
NYSC discharge certificate or exemption

Required Skills & Competencies

Superb organization skills
Good communicator
Multitasking – Can handle many assignments
Ability to prioritize independently
Decision Maker
Project management abilities
Accuracy and punctuality
Outstanding inter-personal skill
Proficient in Microsoft applications.

Company Description
DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DEDA hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to deliverin... read moreg optimal healthcare service, especially to women, children and families. For over 6 years, DEDA hospital has provided Abuja, Nigeria and the International world with high quality, compassionate healthcare. Today, DEDA Hospital has thousands of patients, numerous staff and healthcare professionals.