Customer Service Representative-Boomkit Relevant Educational Qualifications Job2023-05-24 14:34 Customer service / Communication Lagos 354 views
Location: Ogudu, Lagos
Job Type: Full time
We are looking for a Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service to our clients.
As the first point of contact, you will have the opportunity to make a positive impact on our client’s experiences, ensuring their satisfaction and loyalty.
You will work in a friendly but fast-paced environment where each day poses a new exciting challenge.
We are looking for someone who is a quick learner, has excellent communication skills, and is willing to go above and beyond to ensure our clients are happy.
Providing exceptional customer service by answering questions and concerns via phone, email, and chat support
Handling and resolving customer complaints and issues in a timely and professional manner
Keeping accurate records of customer interactions, transactions, comments, and complaints
Identifying opportunities to up-sell or introduce Boomkit products to customers
Collaborating with other departments to resolve customer issues
Maintaining a positive and friendly attitude with clients
Meeting customer service levels and metrics as outlined by the company
1-2 years of experience in customer service
Excellent communication skills, both written and verbal
Ability to multitask and work well under pressure
Strong problem-solving and analytical skills
Ability to handle difficult situations in a professional and empathetic manner
A positive and friendly attitude with a passion for helping customers.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply online