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Customer Service Representative - Albert Freelance Consult Any Educational Level Job

2 weeks ago Administrative / Management Jobs Lagos   102 views
Job Details

1) Provide accurate, valid and complete information by using the right methods/tools

2) Meet personal/customer service team sales targets and call handling quotas

3) Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

4)Keep records of customer interactions, process customer accounts and file documents

5)Identify and assess customers’ needs to achieve satisfaction

JOB REQUIREMENT

1) HND/ BSC

2)Strong phone contact handling skills and active listening

3) Customer orientation and ability to adapt/respond to different types of characters

4) Excellent communication and presentation skills

5) Ability to multi-task, prioritize, and manage time effectively

Company Description
A reputable firm in Lagos is currently recruiting for various positions