Customer Service & Operations Associate-Sisa HND / BA / BSc Job

Location: Lagos

Job Summary

The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.

Responsibilities

Manage the customers journey and shopping experience by identifying touchpoints that can positively improve perception, interactions and relationships on Nello

Provide excellent customer service to build and maintain strong relationship with customers.

Ensure customer complaints are handled and resolved accurately and quickly.

Conduct surveys to ascertain the satisfactory levels of customers.

Collate customer insights, behavior and interactions with the various products and services, identify and understand key challenges, recommend, and implement methods to address these challenges.

Implement improved operational measures and policies that promotes operational efficiency.

Plan and organize Nellos administrative activities.

Develop and oversees daily operations and processes.

Ensure all business services papers are available.

Support the Nello to document relevant information for internal and external use.

Assist in maintaining and analyzing operational data for business performance reporting.

Uses insights gained to: provide informed recommendations to the product development team. drive focus on high-potential products.

Ensure compliance with best practices and quality standards.

Contribute to innovation of new products through product/service operations process development.

Design and organize performance sessions to discuss about operational updates, ideas, and issues.

Qualifications

Bachelor's Degree in Business Administration, Social Sciences or related discipline

Minimum of 2 years cognate experience with Customer Services & support Experience

Ability to cooperate with and support other members of staff where require

Proficiency in Microsoft Suite and other Operational Software

Strong verbal communication skills in English language

Customer Service & Experience Certification

ITIL certification desirable

Yellow Belt Lean Six Sigma Certification desirable

Willingness to interact daily with customers from a wide range of cultures and backgroundsGood sense of organization and keen attention to detail

Knowledge of customer service best practices and desire to participate in trainings and professional development

Ability to perform well in a fast-paced working environment

Smart, intuitive and intelligent with great recollection skills.

Application Closing Date

22nd September, 2023.

How to Apply

Interested and qualified candidates should send their Resume to: cv@sisamethod.com using the Job Title as the subject of the email.

Sisa is a management consulting company focused on providing integrated HR advisory services and culture transformation.