Customer Service Officer National Diploma Job

Job Description


As a Customer Service Officer, you will be the first point of contact for our customers, providing timely and professional responses to their inquiries.
You will also play a key role in resolving customer complaints and improving our overall customer satisfaction.


Responsibilities


Respond to customer inquiries
Resolve customer complaints
Provide product/service information
Process customer transactions
Maintain customer records


Requirements


OND qualification with 1 - 2 years of experience.
Excellent communication skills
Problem-solving skills
Time management skills
Customer service software knowledge.


Benefits


Accommodation will be provided.