Customer Service Officer Bachelor Degree Job

JOB OVERVIEW : CUSTOMER SERVICE OFFICER
As a customer service officer you are responsible for handling inquiries, resolving complaints and ensuring that customers have a positive experience with the company's products or services.A Customer Service Officer’s primary objective is to maintain high levels of customer satisfaction, which is essential for the retention and growth of a business's client base.
DUTIES AND RESPONSIBILITIES

Addressing customer questions and concerns about event packages, venues, and services offered by the company through various channels, including phone calls,live chat interactions,emails, and social media in a professional and timely manner.
Handling and resolving customer complaints as regards event schedule, venue and services in a timely and effective manner, ensuring the customer satisfaction.
Follow up with customers to ensure their issues have been resolved and they are satisfied with the services.
Escalate issues to the appropriate management when necessary.
Keeping accurate records of customer interactions including event details and client preferences, noting any inquiries, complaints, and actions taken.
promote and market company event services to clients.
Develop thorough understanding of company services and Offer detailed information about event packages, venues, and services offered by the company.
Developing strong relationships with customers to foster loyalty and repeat patronage.
Reaching out to customers proactively to offer assistance, gather feedback and inform them about event services offered by the company.
Working closely with other departments such as sales, marketing, and technical support to address complex customer issues.
Perform other tasks as assigned by the management.

REQUIREMENTS AND QUALIFICATION

BS.c degree in Business administration, Communications, or a related field.
1 year experience in customer service or a similar role.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal relation skills.
Excellent sales and marketing skills.
Ability to manage multiple tasks and tight deadlines.
Proficiency in Microsoft Office (Word, Excel) and other customer service software.
Strong attention to detail and organizational skills.

COMPANY : EVENT COMPANY
SALARY: 80,000 NGN
Note: candidate must reside within or around ikeja.