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Customer Service Officer HND / BA / BSc Job

2024-07-11 08:56   Customer service / Communication   Lagos   153 views
Job Details

Job Summary

Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with the company’s product.
They have many responsibilities like and addressing customers’ questions about products and services, and processing payments or returns.

Responsibilities

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Requirements

BSC/HND in related field
2- 4 years’ experience in Customer Service role
Background in event management is important

Company Description
At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approach... read morees to solve different business challenges because we believe there is no one size fits all approach. This way, you keep your eyes on the prize and thrive.