Customer Service Officer OND / NCE Job

Job description

The role is responsible for making sure the image of CarePoint is properly protected through warm interaction with clients/patients and visitors, especially unfriendly, irate, and seemingly dissatisfied ones.
The Receptionist is expected to work under minimal supervision in order to ensure the smooth running of the hospital.

Responsibilities

Greeting & Welcoming patients with Clients, vendors, and employees; being the first point of contact at the Hospital.
Registration of private, corporate and HMO clients.
Attending to incoming calls immediately the phone rings, take messages and respond to queries appropriately.
Co-ordinate/Book appointments on behalf of Clients with Clinical Staff, ensuring reminders are sent to both parties (Clinical staff & Clients) prior to the appointment booked.
Plans own workload to anticipate and balance priorities, thus optimizing output.
Writing the hand-over note and calculate daily attendance statistics in the provided records book for the previous day.
Ensure that no patient is left standing at the front desk office without attending to them.
Ensure that no patient is turned back without receiving treatment except with the full consent of your supervisor or any other superior officers.
Letters, memos, and other documents are clearly and well typed and printed.
Ensure patients files are returned to Records officer after use for proper profiling, ensuring all records are kept up to date, shredding, dispose confidential documents, etc.
Ensure all Clients electronic records are kept up to date.
Assist in developing clients’ reports, memos and other analysis and communication materials for internal and external use using the Microsoft Office suite (Word, Excel & PowerPoint).
Ensure that information is properly disseminated to all patients via mail, email, text messages and phone calls etc.
To carry out other duties as assigned by the HR, Senior Administrative Officer, Head of Nursing Services.

Education, Qualifications & Experience

Minimum academic qualification of OND in Health Information Management, Health Informatics, or a related field.

Key Skills & Competencies:

Analytical, problem-solving and decision-making skills.
Good leadership and team-building skills.
Excellent organizational skills including excellent verbal and written communication.
Displays Diplomacy/tact.
Exhibits high level of Integrity.
Excellent time management.
Attention to details. Ability to establish priorities, maintain confidentiality and work under pressure.
Demonstrate excellent client-facing and inter-communication skills.
Patient Oriented with excellent counselling skills.
Excellent communication and people skills.

CarePoint Hospitals is a chain of health facilities focused on providing a quality-filled and customer-centered experience for our patients. Being one of the investment projects of Africa Health Holdings, CarePoint Hospitals has been able to expand its operations to fulfil its objectives, which i... read mores to provide the best health care services to the community. At CarePoint we offer a range of services which include General Outpatient Care, Obstetrics & Gynecology/Antenatal, Pediatrics, Orthopedics, General Surgery, Laboratory & Diagnostics, Pharmacy, Ambulance Services/Evacuation and more. We believe in ensuring that patients receive the best type of care possible, while providing affordable healthcare services for the everyday Nigerian man, woman and child. We currently own two (2) facilities across Lagos and part of our mission is to expand.