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Customer Service Officer / Secretary - Teclab HND / BA / BSc Job

2021-09-21 11:27   Secretarial / Front Desk / Assistance   Lagos   1K views
Job Details

Job Description

  • Engage in large amounts of incoming phone calls responding to enquires and resolving complaints
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers.

Requirements

  • Candidates should possess a Bachelor's Degree, HND qualification with 2 - 3 years work experience.

Application Closing Date
27th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: Recruitment@connectrail.net using the Job Title as the subject of the email.

Company Description
Teclab Management Services - We are a Human Resource consulting agency with specialization in Training, Corporate Staff Training, Blue-collared and Admin Staff Training, Training for Artisans and Factory Workers, Personnel Management, Organizational Re-structuring, Developing Policies and writing Procedures in line with developed Policies, Information Verification / Staff Audit, Outsourcing of Unskilled and Blue-collared, Information feedback system set-up.