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Customer Service Officer - Gracias Group Bachelor's Degree Job

2022-06-16 17:00   Customer service / Communication   Ibadan   137 views
Job Details

Description

Our Company requires the services of a reliable customer care representative to support our growing team.

We are looking for a self-starter who can manage their time.

Roles and Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Requirements

Candidates should possess a Bachelor's Degree qualification with a minimum of 2 years work experience.

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

Application Closing Date

24th June, 2022.

Method of Application

Interested and qualified candidates should send their CV to: hr@graciasglobal.com and copy Ibadan@graciasglobal.com using the Job Title as the subject of the email.

Note: Only mails that have Ibadan@graciasglobal.com in copy will be considered.

Company Description
Gracias Group, a Real Estate company with customer base all over the world, is recruiting to fill the position