Customer Service Lead Bachelor Degree Job

Key Responsibilities:

Manage and lead a team of customer service representatives and specialists.
Develop and implement customer service policies and procedures.
Ensure customer satisfaction and provide professional customer support.
Maintain an orderly workflow according to priorities and set targets.
Compile and analyze customer service reports to drive improvement.
Communicate with clients and resolve any issues as efficiently as possible.

Minimum Requirements:

Bachelor’s degree in Business Administration, Communications, or a relevant field.
At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.
Proven track record of managing and directing a customer service team.
Strong command of CRM software and MS Office suite.
Excellent written and verbal communication skills in English.


go to method of application »

LD&D Consulting is a specialist management and recruitment consulting firm that specializes in turning key projects into success by working collaboratively with clients and key stakeholders. Our specialist project management team consists of seasoned and well experienced consultants across various i... read morendustries.