Customer Service Lead Bachelor Degree Job
2024-08-06 10:59 Customer service / Communication Lagos 79 viewsJob Details
Key Responsibilities:
Manage and lead a team of customer service representatives and specialists.
Develop and implement customer service policies and procedures.
Ensure customer satisfaction and provide professional customer support.
Maintain an orderly workflow according to priorities and set targets.
Compile and analyze customer service reports to drive improvement.
Communicate with clients and resolve any issues as efficiently as possible.
Minimum Requirements:
Bachelor’s degree in Business Administration, Communications, or a relevant field.
At least 5 years of experience in customer service, with a minimum of 2 years in a leadership role.
Proven track record of managing and directing a customer service team.
Strong command of CRM software and MS Office suite.
Excellent written and verbal communication skills in English.
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