Customer Service Lead - Fadac Resources and Services Limited HND / BA / BSc Job

Location: Victoria Island, Lagos

Employment Type: Full-time

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers' issues and follow problems through to resolution

Set a clear mission and deploy strategies focused toward that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyze statistics and compile accurate reports

Keep ahead of the industry’s developments and apply best practices to areas of improvement

Control resources and utilize assets to achieve qualitative and quantitative targets

Requirements and Skills

B.Sc in Business Administration or any related field

Minimum of 4 years experience

Proven working experience as a head of customer Service

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Customer service orientation.

Application Closing Date

30th August, 2023.

How to Apply

Interested and qualified candidates should send their CV to: promise@fadacoutsourcing.com using the Job Title as the subject of the mail.

Fadac Resources and Services Limited - Our client is a luxury, health and wellness hospitality group specializing in the art of curating Wellness and Lifestyle Escapes at desirable destinations in the heart of Lagos