Customer Service Lead - Fadac Resources and Services Limited HND / BA / BSc Job
2023-08-28 11:22 Customer service / Communication Lagos 290 viewsJob Details
Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers' issues and follow problems through to resolution
Set a clear mission and deploy strategies focused toward that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Keep ahead of the industry’s developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Requirements and Skills
B.Sc in Business Administration or any related field
Minimum of 4 years experience
Proven working experience as a head of customer Service
Excellent knowledge of management methods and techniques
Proficiency in English
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Customer service orientation.
Application Closing Date
30th August, 2023.
How to Apply
Interested and qualified candidates should send their CV to: promise@fadacoutsourcing.com using the Job Title as the subject of the mail.