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Customer Service Intern/NYSC Bachelor Degree Job

2024-10-09 11:00   Customer service / Communication   Lagos   108 views
Job Details

Job Description:
HelpMum Africa is seeking a dedicated and enthusiastic Customer Service Intern/NYSC to join our team. The successful candidate will be responsible for reaching out to mothers, collecting necessary information, and registering them on the HelpMum Vaccination Tracker.
Key Responsibilities:

Contact mothers via phone to gather and verify personal and health information for registration on the HelpMum Vaccination Tracker.
Assist with the registration process, ensuring accurate data entry into the system.
Provide detailed information about the HelpMum Vaccination Tracker, including its benefits and how to use it.
Address any questions or concerns mothers may have regarding vaccination schedules or the tracker.
Maintain accurate records of calls and interactions with mothers.
Report any challenges or feedback from users to the supervisor for resolution.

Qualifications:

Fluency in Hausa or Igbo.
Excellent verbal communication and interpersonal skills.
Strong attention to detail and the ability to enter data accurately.
Customer service experience is a plus.
Basic computer skills, with familiarity in using spreadsheets or data entry systems.
A positive attitude and willingness to help others.

Company Description
HelpMum is using the power of mobile technology and low cost innovation to tackle maternal and infant mortality in deep remote rural area, semi- rural and urban areas in Nigeria.