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Customer Service / Helpdesk Officer HND / BA / BSc Job

4 weeks ago Marketing / Communication / customer care Jobs Lagos   207 views
Job Details

Responsibilities

  • Managing large amounts of incoming calls from Customers
  • Handle and respond to CustomersТ Enquiries, complaints and questions via different channels such as phone call, email, online chats etc.
  • Acknowledge and resolve customer complaints.
  • Liaise with Dispatch riders and Logistics officers to provide feedback to Customers
  • Escalate Customers' issues to the appropriate desk and ensure quick resolution
  • Update and keep Customer Records in terms of interactions, transactions, comments and complaints while ensuring accuracy of database
  • Identify and assess customers' needs to achieve satisfaction
  • Ensure that a positive, empathetic and professional attitude is maintained toward customers at all times.
  • Follow up with all stakeholders to ensure customer satisfaction and provide professional feedback and customer support.
  • Follow the laid down communication procedures, guidelines and policies while taking the extra mile to actively engage customers
  • Provide General Customer service support.

Requirements

  • HND or B.Sc in related field of study
  • Experience: 0 - 2 years
  • Proven customer support experience or experience as a Client Service Representative
  • Ability to use MS Excel, power-point and word effectively
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Excellent email etiquette
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Applicants must reside in Lekki/Ajah axis and must be willing to work during the partial lockdown.

Salary

  • N40,000 - N60,000 monthly.

Application Closing Date
14th November, 2020.

Method of Application
Interested and qualified candidates should send their CV to: humanresources@horlogistics.com.ng using the Job Title as the subject of the email.

Company Description
HOR Logistics is one of the fastest-growing in the Logistics and Transportation industry, we offer local deliveries within Lagos and Abuja, International Deliveries to and fro U.S. and UK, Cargo Storage and Online Checkout Assistance.