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Customer Service, Head Bachelor Degree Job

2024-06-01 08:50   Customer service / Communication   Lagos   26 views
Job Details

Job Description:

Lead and manage the customer service team.
Provide guidance, training, and support for high-performance and Professional Development.
Develop and maintain strong relationships with key customers.
Understand customer needs and ensure their requirements are met with high service standards.
Oversee day-to-day customer service operations, including order processing and handling inquiries with the coordination of the sales team.
Resolve complaints promptly and effectively.
Implement and monitor quality assurance processes.
Ensure consistent service excellence and adherence to industry standards.
Industry-specific lead generation for sales staff.
Develop and track key performance indicators (KPIs).
Evaluate the efficiency and effectiveness of the customer service team.
Identify opportunities for process improvements.
Implement strategies to enhance service delivery, operational efficiency, and customer satisfaction.
Collaborate with sales, production, and logistics departments.
Ensure seamless service delivery and address cross-functional issues
Gather and analyze customer feedback.
Identify trends, address concerns, and improve overall customer experience.
Prepare regular reports on customer service performance, issues, and improvements for senior management.

Preferable Candidate:

Bachelor's degree in Business Administration, Marketing, or related field.
Master's degree is a plus.
Minimum of 7-10 years of experience in customer service management.
Experience in the manufacturing industry, especially in the tape manufacturing sector, is highly desirable.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven track record of developing and implementing customer service strategies.
Proficiency in customer relationship management (CRM) software and relevant tools.
Strong problem-solving skills and professionalism in handling difficult situations.
Analytical skills to interpret data and make informed decisions.
Ability to work in a fast-paced environment and manage multiple priorities.
Strong leadership and team management skills.

Company Description
Talents and Skills Africa Consulting LLC is a leading HR outsourcing and business support solutions provider in Nigeria providing a comprehensive range of outsourcing services from People Outsourcing to Business Process Outsourcing.
The company offer spectrum of HR services.
TALENTS and SKILLS Afr... read moreica is also available as an online recruitment platform to enable our clients source and recruit top and skillful professionals. As an online recruitment platform, it accessible to job seekers and employers.