Customer Service Experience Executive Bachelor Degree Job

Job Brief

We are seeking a knowledgeable and customer-oriented Customer Experience Executive to support our clients in the fintech sector.
The ideal candidate will provide exceptional service, handle inquiries about finance and services, and ensure customer satisfaction in all interactions.

Responsibilities

Develop and implement customer experience strategies.
Analyze customer feedback and behavior data.
Identify areas for improvement in the customer journey.
Collaborate with product and tech teams to enhance user interfaces.
Manage customer support operations and teams.
Establish and monitor customer satisfaction metrics.
Drive initiatives to increase customer retention and loyalty.
Ensure compliance with financial regulations in customer interactions.
Adapt and respond to different types of customer characters.
Handle large amounts of incoming calls, messages, and emails.
Follow communication guidelines and policies.

Requirements

B.Sc. / HND in a related field.
3 - 5 years of proven customer support experience, ideally in fintech or financial institutions.
Strong phone contact handling skills and active listening.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Track record of over-achieving quotas.
Experience in contacting potential clients through cold calls and emails.

Pruvia integrated limited was conceived in 2006, as regards its incorporation, it is still a relatively young company. it originated in response to providing world class services to the society at large and offering an alternative that is satisfactory in areas of our specialty. It has carried out se... read morervice rendering duties in various states of Nigeria and within the ever bustling business environment of Lagos. Established by individuals who have had experience in diverse business sectors of the polity, Pruvia Integrated Limited (PIL) was formed with achieving and exuding corporate standards in service delivery. From the time it was conceived to the time it became an incorporated organization registered with the corporate affairs commission with RC1097861, we have had clients that cut across the education sector, petroleum sector, real estate, small and medium enterprises (sme’s).