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Customer Service Associate Relevant Educational Qualifications Job

5 months ago Other categories Covington   152 views
Job Details

Primary Job responsibilities include:

    • Reviewing each case to ensure proper handling was completed. This includes, but is not limited to:
    • Answering inbound telephone calls and emails from clients, agents and home office employees
    • Making outbound telephone calls to clients and examiners as needed
    • Maintaining accurate documentation of activity for each file
    • Communicating with New Business Teams, Marketing, TeleLife, General Agencies, Agents and other Resource Center members regarding current status, problems/processes.

Skills Required:

    • High school diploma/equivalent
    • Minimum typing speed of 40 wpm required
    • Excellent oral and written communication skills (free type legal documents)
    • Proficiency in a Windows based environment
    • Ability to work well in a team environment
    • Ability to balance speed and accuracy
    • Prior customer service or Call Center experience preferred
    • Ability to work in a fast paced, team oriented, phone environment
    • Strong client focused mindset
    • Strong problem solving and decision making skills
    • Maturity, Professionalism and Reliability.
    • Industry Knowledge a plus
    • HOURS: Must be flexible between 9a-6:30p Monday - Friday.

Additional departmental tasks as needed:

Documented reporting of underwriting-specific information

Handling miscellaneous requests from other department

This position is work from home until July and will then report in office in Covington, KY.


At Protective, we are committed to providing an inclusive culture where all employees fully contribute and thrive. We have always been a values-driven culture. Doing the right thing and serving people are part of our DNA, and we believe that valuing and embracing different backgrounds and perspectives is what makes us unique.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.

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Company Description
Protective Life Corporation offers a broad range of life, asset protection, and retirement products. We trace our roots to the Corporation’s flagship company, Protective Life Insurance Company – founded in 1907. Throughout our more than 110-year history, we have been a company driven by values. Our growth and success can be largely attributed to our ongoing commitment to serving people and doing the right thing… for our employees, our distributors and most importantly, our customers. The company is headquartered in Birmingham, Alabama, and its more than 2,800 employees are located in offices across the United States.