Customer Service Assistant Bachelor Degree Job

Job description

Our client, an Islamic Lifestyle Brand is currently looking for a qualified Customer Service Assistant who will be responsible for providing support to the team with day-to-day operations and customer service.

KEY RESPONSIBILITIES:

Attending to customer queries and questions in a timely and professional manner across Instagram and WhatsApp.
Attending to walk-in customers in a professional and courteous manner.
Ensuring that the store is tidy at all times and products are clean.
Preparing and fulfilling customer orders accurately and giving full disclosure on delivery timelines.
Following up with customers to ensure goods have been received in good condition.
Liaising with delivery agents to ensure goods are delivered in a timely manner.
Providing quotations and checking product availability.
Handling payment transactions and confirming said transactions before fulfilling orders.
Adhering to a company's policies and procedures at all times when assisting customers.

KEY REQUIREMENTS:

Excellent verbal and written communication.
Attention to detail and initiative.
Good customer service skills coupled with an ability to handle difficult customers.
Ability to work long hours and under pressure.
Flexibility.
Organizational skills.
Excellent computer skills.

At Amy Consulting, we believe that your people are the best assets in your business, regardless of business size, industry and market share. Our primary role is to assist you in identifying your Human Resource needs, developing sustainable action plans, and facilitating changes that align with yo... read moreur organisational objectives. We will support you to manage your human capital profitably and sustainably; and to drive performance through strategic HR solutions. We design and deliver practical and professional HR solutions tailored to suit the needs of your business