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Customer Service and Transaction Specialist - UREX HND / BA / BSc Job

2023-08-03 11:52   Customer service / Communication   Lagos   437 views
Job Details

Location: Ajah, Lagos

Employment Type: Full-time

Job Summary

As a Customer Transaction Relations and Transition Specialist you will be responsible for ensuring the smooth and accurate processing of gift card verification, user balance reconciliation, and customer relations.

You will play a crucial role in maintaining the integrity of user accounts, resolving issues promptly, and providing exceptional customer support. Your duties will involve:

Responsibilities

Verify the authenticity and validity of digital assets submitted by users.

Process digital assets transactions within defined time frames, prioritizing prompt

Accurately reconcile user balances after various transactions

Investigate, escalate, and resolve any discrepancies or errors in user balances.

Compile and report reconciliations

Manage the OTC desk and facilitate OTC transactions.

Receive and escalate user issues across all communication chanels to relevant units/teams for quick resolution.

Skills / Qualifications

Excellent Customer Service

Proactive and Creative

Strong Leadership Skills

Ability to identify errors

Detailed and Focus

Willingness to Learn

Candidate must reside in / around Lekki/Ajah.

Remuneration

N60,000 - N80,000 Monthly.

Application Closing Date

10th August, 2023.

Method of Application

Interested and qualified candidates should send their CV to: hr@myfurex.co using the Job Title as the subject of the mail.

Company Description
UREX is an innovative, technology-driven company that has existed for five years. It builds industry-leading products that offer crypto-to-crypto swaps, allow consumers and merchants to deposit their coins, and buy/sell digital assets like bitcoin, Ethereum and gift cards on secure and easy-to-use interfaces.