Customer Service and Transaction Specialist - UREX HND / BA / BSc Job2023-08-03 11:52 Customer service / Communication Lagos 182 views
Location: Ajah, Lagos
Employment Type: Full-time
As a Customer Transaction Relations and Transition Specialist you will be responsible for ensuring the smooth and accurate processing of gift card verification, user balance reconciliation, and customer relations.
You will play a crucial role in maintaining the integrity of user accounts, resolving issues promptly, and providing exceptional customer support. Your duties will involve:
Verify the authenticity and validity of digital assets submitted by users.
Process digital assets transactions within defined time frames, prioritizing prompt
Accurately reconcile user balances after various transactions
Investigate, escalate, and resolve any discrepancies or errors in user balances.
Compile and report reconciliations
Manage the OTC desk and facilitate OTC transactions.
Receive and escalate user issues across all communication chanels to relevant units/teams for quick resolution.
Skills / Qualifications
Excellent Customer Service
Proactive and Creative
Strong Leadership Skills
Ability to identify errors
Detailed and Focus
Willingness to Learn
Candidate must reside in / around Lekki/Ajah.
N60,000 - N80,000 Monthly.
Application Closing Date
10th August, 2023.
Method of Application
Interested and qualified candidates should send their CV to: email@example.com using the Job Title as the subject of the mail.