Customer Satisfaction Representative HND / BA / BSc Job

Job Purpose

The Customer Satisfaction Representative will be responsible for ensuring the highest level of customer satisfaction through effective communication, sales expertise, and exemplary service delivery.
The primary focus of this role will be on promoting and selling DSL products while addressing customer inquiries, resolving concerns, and fostering positive relationships

Roles and Responsibilities

Promote and sell DSL's range of medications and vaccines to veterinarians, poultry farmers, and agricultural businesses within the designated territory.
Build and maintain strong relationships with existing customers while actively seeking out new business opportunities.
Provide product information, demonstrations, and technical support to customers to ensure proper usage and maximize product efficacy.
Develop and implement sales strategies to achieve or exceed sales targets and objectives.
Monitor market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
Prepare and submit accurate sales reports, forecasts, and other administrative tasks in a timely manner.
Collaborate with the marketing team to develop promotional materials and campaigns to support sales efforts.
Serve as the primary point of contact for customers regarding inquiries, orders, product information, and support related to DSL's poultry drugs and vaccines.
Build and maintain strong relationships with customers through proactive communication and timely response to their queries and concerns.
Provide product education and training to customers to ensure proper usage, handling, and storage of poultry drugs and vaccines.
Coordinate with the logistics and operations team to ensure accurate and timely delivery of orders to customers.
Address customer complaints and resolve issues promptly and effectively, escalating complex issues to the appropriate departments when necessary.
Conduct regular follow-ups with customers to gather feedback, assess satisfaction levels, and identify areas for improvement.
Assist in the development and implementation of customer satisfaction initiatives and strategies to enhance the overall customer experience.
Maintain accurate records of customer interactions, transactions, and feedback.

Qualifications

Bachelor's Degree in Veterinary Medicine, Animal Science, Agriculture, Business Administration, or a related field.
Minimum of 1 year of experience in sales, preferably in the pharmaceutical or agricultural industry, post NYSC.
Strong customer service orientation with excellent communication and interpersonal skills.
Ability to effectively manage customer relationships and resolve issues in a professional and diplomatic manner.
Knowledge of poultry farming practices, veterinary medicine, and pharmaceutical products is preferred.

Required Skills and Competencies:

Customer Service Excellence
Product Knowledge
Communication Skills
Problem-Solving Abilities
Relationship Building
Organizational Skills
Technical Proficiency
Adaptability and Flexibility
Teamwork and Collaboration
Industry Knowledge

Expected Behavioral Competencies:

Customer Focus
Adaptability
Problem-Solving Orientation
Communication Effectiveness
Team Collaboration
Initiative and Proactivity
Resilience
Ethical Conduct
Time Management
Continuous Learning
Image/brand representation of the company.

DSL Pharma is a manufacturing company that is currently focused on providing cutting edge veterinary and pharmaceutical solutions, customized to meet the daily needs of her end users. We manufacture different drugs for improve livestock’s health. Our product is specially tailored to suit the e... read morenvironmental sustainability of livestock’s within Nigeria. Our animal health products undergo rigorous quality control to be certified fit for use on farm animals.