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Customer Relationship Management - Appzone Limited HND / BA / BSc Job

2023-08-04 15:27   Customer service / Communication   Lagos   462 views
Job Details

Location: Lagos

Employment Type: Full-time

Industry: Operations

About the job

Provide reliable interface between our client’s IT representative(s) and Qore’s business units.

Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers.

Case management; case categorization, case assignment, and case closure.

Follow standard help desk procedures to assist clients in resolving technical issues.

Prepare activity and other related CRM reports.

Engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals.

Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA.

Conduct routine operational training for users of Qore’s Prime product.

Requirements and Skills

B.Sc in Accounting, Finance, or a related discipline.

2+ years relevant work experience.

Proven or similar work experience, preferably in a Fintech or in the Financial Services industry.

Good planning, organizing and prioritization skills.

Good communication and interpersonal relationship skills.

Benefits

Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

Very Competitive & Rewarding Pay

Flexible work option (Hybrid)

Group Life Insurance

Medical Insurance

Paid Lunch for onsite work

Lifelong Learnings.

Application Closing Date

30th September, 2023.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Company Description
Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.