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Customer Relations Officer HND / BA / BSc Job

2024-05-31 08:49   Customer service / Communication   Abuja   23 views
Job Details

Job Description

As we expand our reach, we seek dedicated Customer Relationship Officers to join our dynamic team and help us acquire, onboard, and support our growing user base.
We're seeking a highly motivated and results-driven Customer Relationship Officer to join our marketing team at Chukolo In this role, you will engage directly with potential customers, effectively communicate the benefits of Hollo, and facilitate a seamless onboarding process.
Your efforts in acquiring new customers and ensuring their continued satisfaction are key to our success. Your goal: onboard a variable number of new users monthly, based on company targets.

Responsibilities

Physically visit local businesses to pitch the Hollo app and demonstrate its benefits to them.
Achieve monthly user acquisition targets e.g minimum of 10, maximum of 40.
Onboard new customers.
Provide exceptional support to customers, answering questions and resolving issues in a timely and professional manner.
Build and maintain strong relationships with customers to ensure high customer satisfaction and retention.
Deliver feedback from customers to our product development team.
Participate in training and professional development sessions.
Identify and pursue new sales opportunities to meet or exceed monthly targets.
Collaborate with the marketing team to develop and implement effective sales strategies and campaigns.
Stay up-to-date with industry trends and competitor activity to maintain a strong understanding of the market.
Document your sales activities on Hollo.

Requirements

Bachelor's Degree or HND in Marketing, Business Administration, or a related field (preferred)
Ability to use Canva and or other design tools
2+ years of experience in sales, marketing, cross-marketing, or customer relationship management, preferably within the technology or digital marketing industry.
Proven track record of meeting or exceeding sales targets.
Excellent communication, presentation, and interpersonal skills.
Self-motivated with the ability to meet and exceed targets.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Knowledgeable about social media platforms and digital marketing tactics.
Strong understanding of the local business landscape and market trends.
Personal laptop and tech-savviness and access to the internet.
Creativity, writing skills, and good design taste

Ideal Candidate:

Fast learner and teachable
Tech-savvy and creative.
Excellent communication and presentation skills
Self-motivated and goal-oriented
Ability to work independently and as part of a team.

Company Description
Chukolo is an online platform that connects buyers to sellers of services. We also regulate the job process to ensure projects are done in a timely and efficient manner to exceed expectations.