Customer Relations and Transactions Officer - Apex Network Limited HND / BA / BSc Job2022-06-27 16:19 Customer service / Communication Lagos 328 views
Location: Lekki, Lagos
Employment Type: Full-time
Job Description and Duties
Ensure outstanding customer satisfaction by maintaining strong working relationship.
Prevent the escalation of customer issues by collecting and analyzing information provided before and after interacting with the customer.
Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
Carrying out client satisfaction surveys and reviews.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Letting customers know about other products the company offers.
Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods
Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur
Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes
Check customer’s balance and verify customer’s signatures.
Requirements / Skills / Competencies
A minimum of a B.Sc. / HND / BA Degree.
Other higher / relevant qualification(s) will be an advantage.
A minimum of 1 year work experience in a similar role((preferably in customer relations or marketing).
Computer Proficiency in MS Word, MS Excel, Outlook &PowerPoint.
Experienced in transaction monitoring and drafting of suspicious transaction reports.
Must be an effective team player.
Maintain a positive attitude focused on customer satisfaction.
Solid organizational skills, multitasking and time-management.
Application Closing Date
7th July, 2022.
Method of Application
Interested and qualified candidates should send their Resume to: firstname.lastname@example.org using the Job Title as the subject of the email.
Note: Proximity to Lekki and Its environs is key.