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Customer Onboarding Specialist (remote) Bachelor's Degree Job

2 months ago Marketing / Communication / customer care Jobs New York City   191 views
Job Details

About You


Experience: 2+ years experience in high-velocity customer-facing role, eg sales, customer success, onboarding, implementation at a SaaS or technology company

Tech savviness: You have used tools like G Suite, Zoom, Slack, Close.io and pride yourself at how quickly you can pick up new tools

Empathy: You are driven to solve the actual, underlying problem for customers, especially problems that go unsaid.

Ambitious: You have a growth mindset and approach new challenges with enthusiasm

Communication: You pride yourself on your ability to communicate complex topics easily in person and in writing

Friendly: You are warm and friendly and genuinely enjoy communicating with others

Bonus: experience selling into the nonprofit market

Bonus: experience working in institutional fundraising for nonprofits

Bonus: experience working in a startup environment

Bonus: experience working remotely



Things You Will Do


Instrumentl is a startup so you’ll get your hands dirty in a little bit of everything. That said, here are some of the things you’ll work on:


Become an expert on institutional fundraising

Take 120-160 30-min onboardings per month

Upgrade our customers’ institutional fundraising workflows and help them love the Instrumentl brand

Experiment with new onboarding flows and sales pitches to accelerate growth

Follow up with prospects and be highly responsive to their questions

Support the Revenue team in defining and setting our overall sales strategy

Provide design and product input to the first time user experience



Why join Instrumentl


At Instrumentl we are lucky to kick it everyday with some of the nicest people in the world. No joke, our customers are often on the front lines saving endangered species, restoring watersheds and educating kids. In helping them take advantage of Instrumentl’s technology, you’re helping them advance their missions.


You’ll be the 10th member of our small but mighty team and play a huge role in shaping our culture and processes for the years and teammates to come.


Instrumentl is growing and changing rapidly. You’ll always have new challenges and opportunities to grow in your role - you won’t be bored!




Compensation & Benefits


$60k OTE, expected $80k earnings, uncapped commission, equity

Competitive salary and stock options

Health, dental, and vision insurance

Unlimited vacation policy

Laptop + $500 to set up your home workstation

Work with awesome nonprofits around the US. We partner with some of the best nonprofits doing the most meaningful work and you get to help them be more successful.

How to apply

https://docs.google.com/forms/d/e/1FAIpQLSdfSeNthewAoYPoE4cvblqQXzDbSK2xrgHB3KaXp_dISiS_Ag/viewform

Fill out this Google Form


We will be reviewing applications on a rolling basis and encourage candidates to apply as soon as possible.

Company Description
Instrumentl is growing our team! We are hiring a Customer Onboarding Specialist to be the face of the brand for prospective customers during 1:1 concierge onboarding & sales experiences. This person will shape of future and strategy of sales at Instrumentl and will work directly with the CEO.