Customer Onboarding Specialist (remote) Bachelor's Degree Job2 months ago - Marketing / Communication / customer care Jobs - New York City - 191 views
Experience: 2+ years experience in high-velocity customer-facing role, eg sales, customer success, onboarding, implementation at a SaaS or technology company
Tech savviness: You have used tools like G Suite, Zoom, Slack, Close.io and pride yourself at how quickly you can pick up new tools
Empathy: You are driven to solve the actual, underlying problem for customers, especially problems that go unsaid.
Ambitious: You have a growth mindset and approach new challenges with enthusiasm
Communication: You pride yourself on your ability to communicate complex topics easily in person and in writing
Friendly: You are warm and friendly and genuinely enjoy communicating with others
Bonus: experience selling into the nonprofit market
Bonus: experience working in institutional fundraising for nonprofits
Bonus: experience working in a startup environment
Bonus: experience working remotely
Things You Will Do
Instrumentl is a startup so you’ll get your hands dirty in a little bit of everything. That said, here are some of the things you’ll work on:
Become an expert on institutional fundraising
Take 120-160 30-min onboardings per month
Upgrade our customers’ institutional fundraising workflows and help them love the Instrumentl brand
Experiment with new onboarding flows and sales pitches to accelerate growth
Follow up with prospects and be highly responsive to their questions
Support the Revenue team in defining and setting our overall sales strategy
Provide design and product input to the first time user experience
Why join Instrumentl
At Instrumentl we are lucky to kick it everyday with some of the nicest people in the world. No joke, our customers are often on the front lines saving endangered species, restoring watersheds and educating kids. In helping them take advantage of Instrumentl’s technology, you’re helping them advance their missions.
You’ll be the 10th member of our small but mighty team and play a huge role in shaping our culture and processes for the years and teammates to come.
Instrumentl is growing and changing rapidly. You’ll always have new challenges and opportunities to grow in your role - you won’t be bored!
Compensation & Benefits
$60k OTE, expected $80k earnings, uncapped commission, equity
Competitive salary and stock options
Health, dental, and vision insurance
Unlimited vacation policy
Laptop + $500 to set up your home workstation
Work with awesome nonprofits around the US. We partner with some of the best nonprofits doing the most meaningful work and you get to help them be more successful.
How to apply
Fill out this Google Form
We will be reviewing applications on a rolling basis and encourage candidates to apply as soon as possible.