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Customer Experience Officer - Lead Enterprise Support Company Limited HND / BA / BSc Job

2023-11-15 17:00   Customer service / Communication   Lagos   40 views
Job Details

Location: Ikeja, Lagos

Employment Type: Full-time

Job Summary / Objective

The Customer Experience Officer shall be accountable for assisting a variety of customers across various touchpoints including telephone, in-branches, and digital channels, amongst others, as well as overseeing accordance with agreed business processes and compliance.

Duties and Responsibilities

Provides telephonic, email, and face-to-face service to customers and intermediaries.

Delivers on daily production standards and adheres to service and quality standards.

Adheres to business, process, and compliance rules.

Strategically creates superior customer experience at the branch both for internal and external stakeholders.

Drive sales of company products to walk-in and call-in customers through direct product referral, as well as upsell and cross-sell products directly to clients to meet the 25% contact centre conversion targets.

Assist customers with their claims queries and maintain relationships with relevant departments to ensure the process is completed with our 24hour SLA with all units

Perform quality checks on the customer experience process at the branch which includes own work.

Inform customers timely of requirements and procedures for their Claims, New business purchase via available digital platforms, policy renewals, part-withdrawals or surrender process.

Job Requirements

A Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred

1-2 years of actual experience working in a similar position.

Attention to Detail.

Proficient in Microsoft Office suite (Word, Excel, and PowerPoint).

Application Closing Date

24th November, 2023.

How to Apply

Interested and qualified candidates should send their CV to: recruitment@leadhradvisory.com using the Job Title as the subject of the email.

Company Description
Lead Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries