Customer Experience Executive HND / BA / BSc Job

• Tracking customer experiences across online and offline channels.
• Collaborating with other teams to enhance customer services and brand awareness.
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
• Performing product tests, evaluating after-sales and support services, and facilitating improvements.
• Documenting processes and logging technical issues, as well as customer compliments and complaints
• Keeping informed of industry trends and new CRM technologies.
• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
• Developing feedback surveys
• Scheduling in-person and online meetings with customers
• Thinking of ways to show appreciation to loyal clients
• And other methods to improve and maintain the overall brand experience

Nonsman Global Systems Limited is an integrated one-stop ICT
accessories boutique and foremost tech gadget brand. It is
poised to commanding a significant share of the market for
mobile, gaming and computer accessories in Computer Village,
Lagos, Nigeria.