Customer Engagement Officer - Ascentech Services Limited HND / BA / BSc Job

Location: Lagos

Employment Type: Full-time

Job Description

Receive and attend to e-mails, telephone, social media from customers for all inquiries on complaints, enquiries, products and services etc.

Actively market all products in the company portfolio.

Ensure active & customer engagement to identify issues.

Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.

Ensure optimal utilization of all resources, tools and resolve all issues.

Record enquiries, complaints, comments etc. for resolution and audit purposes

Upload documents of customers for effective online document management

Analyze all issues and recommend alternative solutions to ensure effective resolution within TAT.

Escalate all issues using the appropriate escalation channels if required.

Maintain the use of good grammatical construction and composition when responding to e-mails.

Requirement Skills

Minimum of Bachelor's Degree or its equivalent in a reputable University or Polytechnic

Problem-Solving skills with excellent written and oral communication skills.

Consistently exercise empathy

Have a strong product sense

Communicate ideas clearly across teams

Be comfortable learning about companies with complex, technical products

Enjoy thinking about how to automate as much of your job as possible

Strong attention to detail, result-oriented and creative skills.

Be creative while working within difficult constraints.

Application Closing Date

18th October, 2023.

Method of Application

Interested and qualified candidates should send their CV to: outsourcing@ascentech.com.ng using the Job Title as the subject of the email.

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.