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Customer Care Representative OND / NCE Job

2024-07-01 08:59   Customer service / Communication   Lagos   50 views
Job Details

Responsibilities

Answers phone and responds to customer requests.
Upsell/Sell products and services, place custom orders in the computer system.
Provide customers with product and service information.
Transfer customer calls to appropriate staff (as and when asked for)
Identity, research, and resolve customer issues using computer systems and applications
Follow up on customer inquiries, if not immediately resolved.
Recognize, document, and alert the supervisor of trends in customer calls.

Requirements

NCE, OND, HND / Bachelor’s Degree in any field of study.
Candidate must be within the age bracket 20 - 35years
Relevant experience (0 – 4 years) in Customer Service is an advantage
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent written and verbal communication skills.

Company Description
At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects ... read moreof their operations. Organisations that successfully embrace this shift will reap the benefits of reinventing their businesses, dramatically altering the ways in which they serve their markets, and in the process secure a significant digital advantage. We reckon that organisations of all types and sizes face a dual imperative for success: run better for efficiency and run different for growth. Our innovative and tailor-made approach addresses this twin imperative and delivers to our clients the best technology and business expertise in today’s digital world.