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Customer Care Representative - Royal Exchange OND / NCE Job

2022-03-17 14:39   Customer service / Communication   Lagos   406 views
Job Details

Job Description

Manage large amounts of incoming phone calls.

Generate sales leads.

Identify and assess customers’ needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Meet personal/customer service team sales targets and call handling quotas.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

Take the extra mile to engage customers.

Requirements

Candidates should possess an OND qualification with 1 - 30 years work experience.

Salary

N90,000 - N120,000 Monthly.

Application Closing Date

31st March, 2022.

How to Apply

Interested and qualified candidates should send their CV to: royalexchangemicro@gmail.com using the Job Title as the subject of the mail.

Note

Applicants must reside in Lagos

Must have a reachable phone number.

Company Description
Royal Exchange - In 1918, our company started operations in Nigeria represented by Barclays Bank DCO and on February 28, 1921, converted to a full branch of its then parent company, Royal Exchange Assurance, London.