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Customer Care Officer - VAVA Projects HND / BA / BSc Job

2 weeks ago Marketing / Communication / customer care Jobs Lagos   609 views
Job Details

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

  • We are looking for a Customer Care Officer that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Candidates should possess a Bachelor's Degree or HND
  • 2-3 Years Proven work experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Application Closing Date
16th June, 2021.

How to Apply
Interested and qualified candidates should forward their CV to: career@vavafurniture.com using the Position as the subject of the e-mail.

Company Description
VAVA Projects - A Furniture and Real Estate company is recruiting to fill the position