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Customer Care Officer - SAFFRON GLOBAL Bachelor's Degree Job

3 weeks ago Marketing / Communication / customer care Jobs Lagos   387 views
Job Details

Duties & Responsibilities:

Answer customer inquiries via phone, email, and in-person

Direct customers to online resources

Update customer records in the system, including notes about interactions

Pitch ideas for improving customer care

Create and maintain reports about customer interactions

Attend weekly staff meetings

Participate in team-building activities

Develop a rapport with customers

Encourage customers to complete surveys

Make recommendations to management to improve customer experience


SKILLS AND QUALIFICATIONS:

BSC/HND/OND required

2 years’ of experience using Microsoft Office

Basic knowledge of office equipment

Previous experience in an office or call center

Company Description
We are into ICT as well as the procurement and sales of Telecom equipment.