Customer Care Officer at a Reputable Company Bachelor Degree Job

Job Description

Salary: Very Attractive

Qualifications:

HND/B.Sc. in Marketing, Business Administration, Communication, or related fields.

Skills/Requirements:

1 to 2 years of experience in a customer support role, particularly involving outbound calling.

Proficiency in using Microsoft Excel, Word, and CRM systems.

Strong problem-solving abilities and attention to detail.

Goal-oriented with a track record of meeting or exceeding targets.

Excellent communication skills (both verbal and written).

Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.

Responsibilities:

Conduct outbound calls to customers.

Promote products, services, or special offers to customers.

Conduct surveys and gather customer feedback.

Address customer inquiries and provide accurate information about products and services.

Resolve customer issues and complaints promptly and professionally.

Escalate complex issues to the appropriate department or supervisor.

Maintain accurate and detailed records of customer interactions.

Document customer's information, enquiries, complaints, and actions taken to resolve issues.