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Customer Care Executive OND / NCE Job

2024-07-01 08:30   Customer service / Communication   Lagos   42 views
Job Details

Job Summary

The Customer Care Executive is responsible for providing excellent customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
This role involves handling communication through various channels and maintaining a positive relationship with customers.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely manner.
Resolve customer complaints and provide appropriate solutions.
Maintain detailed and accurate records of customer interactions.
Provide product and service information to customers.
Collaborate with other departments to address customer needs.

Requirements

National Diploma (OND) in any course of study.
Proven customer service experience.
Strong communication and interpersonal skills.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software and tools.

Company Description
Montero Group various assessment techniques that help organizations in new employees selection as well as existing employees development. Our team of assessors is fully trained and certified