Customer Care Executive OND / NCE Job

Location: Lagos Island, Lagos

Employment Type: Full-time

Department: Customer Care

Description

Our client in a telecommunication industry is hiring for the role of a Customer Care Executive. The ideal candidate would be responsible to provide product/service information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

Responsibilities

Attend to Customer’s Issues & resolve them in timely & efficient manner

Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively

Raising, following up and closure of Trouble Tickets

Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process

Follow up for Collections through timely reminders to Enterprise & Retail Customers

Ensuring Collections of receivables is achieved as per the set targets

Service & MTTR Improvement Plans

Identify and assesscustomers' needs to achieve satisfaction

Build sustainable relationships and trust withcustomeraccounts through open and interactive communication

Generate Sales Leads

Requirements

Graduate qualification in Science preferable, any other discipline may also apply

NYSC Certified

Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.

Fair Knowledge of Telecom Technologies:

Internet Bandwidth & Leased Circuits

Smart Solutions & Internet of Things (IoT)

Internet Broadband

Skills Required:

Strong organizational skills

Self-motivated and detail-oriented

Quick to collaborate and coordinate with team members when necessary

Prior experience working with Telecommunication Customer Care Department

Strong math and critical reasoning skills

Customer Relationship Management

Integrity & Honesty

Team Player

Interpersonal Skills

Resourcefulness & Result Oriented approach

Customer Oriented Approach

Strong Oral & Written Communication

Remuneration

N100,000 - N140,000 (Monthly Gross)

Application Closing Date

30th April, 2024.

How to Apply

Interested and qualified candidates should send their Applications to: temiloluwa@globalprofilers.com using the Job Title as the subject of the email.