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Customer Care / Call Center Representative OND / NCE Job

3 weeks ago Marketing / Communication / customer care Jobs Benin City   198 views
Job Details

Location: Benin City, Edo
Employment Type: Full-time

Responsibilities

  • Responding promptly to customer inquiries.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Knowing our products inside and out so that you can answer questions.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Provide an exceptional level of support to our social media communities across Facebook, Twitter, Instagram and YouTube by moderating, responding to and escalating messages and feedback in a timely and supportive manner
  • Document all call information according to standard operating procedures.
  • Research, identify, and resolve customer complaints using applicable tools and software.

Requirements

  • Minimum Educational Qualification; OND
  • 23- 28 years.
  • Must be based in Benin City, Edo State
  • Proficient in English (oral and written)
  • 1-3minimum experience
  • Willing to work the approved shifts for the call center.
  • Ability to be polite and compassionate without lacking confidence.
  • Apt. in negotiating and persuading.
  • Excellent knowledge of Twitter, Pinterest, Instagram + and other social media best practices.

Salary
N40,000 - N50,000 Monthly.

Application Closing Date
14th November, 2020.

How to Apply
Interested and qualified candidates should send their Applications to: jobs.noratu@gmail.com using the "Job Title" as the subject of the email.

Company Description
Noratu Consulting has been mandated by one of its clients in the Healthcare and Beauty industry to fill the position