Consumer Engagement / Client Service Manager HND / BA / BSc Job

Job Summary

As a Consumer engagement/Client service you will serve as the primary relationship owner for an assigned group of toptier client accounts with responsibility for retention and growth.
Ensure clients derive maximum value from our services, prepare implementation plans and lead client onboarding and present content strategy and annual plan.

Key Responsibilities

Formulate market penetration strategies and manage the relationship for new and existing clients.
Proactively suggest innovative digital strategies to improve the quality of client campaigns.
Must be proactively involved in current client activities; able to identify opportunities to organically grow business with current accounts; and able to identify potential risks and take appropriate action to retain or renew business.
Ensure accountability is established during the project planning process.
Full responsibility for ensuring work is delivered to the highest standard, on time and to budget.
Achieve 100% realizations on all assigned accounts.
Ensure proper internal QA is done before any work is shared with the client for review.
Manage client relationships and provide clients with excellent service and support.
Manage client expectations, bringing issues/concerns to clients’ attention before they become problems, offering potential solutions, and advising of potential delivery delays.
Provide campaign performance reporting and analysis to clients.
Communicate effectively with all team members and develop strong, trusting relationships with all internal partners.
Developing a marketing plan based on current trends and customer demographics to increase brand awareness
Participate in new business development efforts i.e. active involvement in creating pitch decks and presentations.

Critical Competencies

Minimum of 3 years experience as Consumer Engagement /Client service in an advertising agency
Must be able to understand complex environments and projects, pay attention to details and maintain an organized workflow.
Excellent planning, project and time management, and decisionmaking skills with the ability to selfmanage numerous projects simultaneously.
Creativity and experience bringing new programs and ideas to fruition
Strong interpersonal skills with a focus on teamwork and the ability to foster/maintain relationships across multiple businesses and organizations
Proficient in MS Office and CRM/project management software.
Customeroriented approach.
Excellent verbal and written communication abilities.

The 1st Human-brand-integrated marketing-agency. “Human-I-tizing” has come to replace “advertising”. So we are all about the human brands; what makes them tick, ecstatic, laugh, cry, shout, succeed, fail.....what makes them HUMAN.