Community Manager - Harvesters International Christian Centre HND / BA / BSc Job2023-11-16 10:38 Administrative / Management Lagos 25 views
Location: Lekki, Lagos
Employment Type: Full-time
As a Community Manager, you will be a custodian of our online communities.
Your role will be to safeguard our online presence, ensuring that we are represented as positively and as authentically as possible.
You will also nurture our online communities, engaging them constructively, communicating their needs to the Church and nurturing their growth in Christ through edifying content and interactions.
You will become our apostle, standing in place of our pastors and able to speak in their name on all community communications.
You will be a digital steward, serving the curious and questioning, looking for a church to call home and report to Head of strategy and communications.
Provide engaging text, image and video content for social media accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organise and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Setting and implementing social media and communication campaigns to align with vision & mission of the Harvesters brand/Church
Providing engaging text, image and video content for social media accounts
Responding to comments and customer queries in a timely manner
Proactively foster a sense of community on a social media platform: crafting content that prompts responses or conversations, coordinating contests, or producing other interactive content.
Formulate and implement strategies that will build both the engagement rateand your customer loyalty
You will be in charge of responding to comments and DMs on social media and provide answers to questions and offer customer support.
Analysing data to assess community engagement
Set and implement social media and communication campaigns to align with marketing strategies.
Build relationships with customers, potential customers, industry professionals and journalists.
Stay up-to-date with digital technology trends.
Qualification / Requirements
HND / B.Sc / M.Sc in Marketing or any other relevant field
Proven work experience as a community manager in top organization, NGO or church
Experience launching community initiatives (e.g., building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics
Excellent verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Ability to interpret website traffic and online customer engagement metrics
Knowledge of online marketing and marketing channel
Attention to detail and ability to multitask.
Application Closing Date
How to Apply
Interested and qualified candidates should send their Applications and CV to: email@example.com using the Job Title as the subject of the mail.