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Community Liaison Team Leader OND - HND / BSc Job

2024-05-29 11:45   NGO/Non-Profit Jobs   Abuja   16 views
Job Details

Line managed by: Community Liaison Manager
Line manages: Community Liaison Officers
Location: Borno, with travel across LGAs of North East as security conditions permit
Overview of role:
The CL Team Leader (CLTL) is responsible for the supervision of his/her teams and their daily Community Liaison activities according to MAG Standard Operating Procedures (SOPs). A CL team comprises two CL Officers (CLOs). The CLTL is responsible for developing implementation plans for the teams and the teams’ continuous improvement. CLTL reports to the CL Supervisor and the CLM.
The CLTL will engage with communities and key/relevant stakeholders in a participatory manner, and work closely with their team and other MAG departments to ensure that community liaison activities are relevant, of high quality, innovative, and seamlessly integrated into all MAG operations.
A CL Team Leader will be expected to carry out some or all of the following activities, but not limited to:

Lead by example and motivate staff ensuring CLO engagement in their work and that all activities are conducted with the highest levels of standards.
Monitor the CL team dynamics, skills, attitudes, and approaches, follow up on M&E QA/QC feedback and create improvement plans if necessary.

Compliance and Accountability

Ensure CL team surveys, reports, and documents are complete and of high quality before submission.
Ensure that procedures are carried out as trained and as per Standard Operating Procedures (SOPs).
Ensure CL teams follow Do-No-Harm principles and protect vulnerable groups during CL operations.
Ensure CL team deployment is by MAG’s Safety and Security SOPs and continuously assess the safety situation of the operational area - report any incidents.
Ensure that CL teams comply with all MAG CL-related policies, particularly the policy on personal conduct.


Plan strategically to achieve productivity objectives and coordinate day-to-day activities accordingly.
Support CL teams in data collection, conducting NTS and RE activities and cover for team members if absent.
Support CL teams to deliver quality RE activities to clearly identified target groups, using engaging and participatory approaches, according to a well-defined RE plan.

Reporting Responsibilities:

Develop and submit weekly and monthly reports to the immediate line manager.
Contribute to donor reporting as required.
Extract data from the MAG database and perform data analysis according to CL reporting requirements.
Ensure that both soft copies (in Excel format) and hard copies of CL daily activities are accurately recorded and readily available as needed.
Develop and submit case studies or success stories in text, video, or audio format as required.

CL Development

Support the CLM and CLS to develop and implement (refresher) training packages according to identified needs.
Identify challenges, solutions, and new opportunities to further develop CL provision to at-risk communities.

External relations

Establish contact with community focal points and key stakeholders at regular interval and maintain network in the areas of operation.
Liaise with local authorities, military, NGOs and other stakeholders and attend relevant meetings as required.
Conduct RE Sessions for NGO staff members or other service providers.


Ensure that all equipment is accounted for and maintained. Report any faults immediately to the CLM/CLS.
Ensure proper use of the means of transportation and communications, and NTS equipment and RE material.
Any other duties as required by the CLS, CLM.

Person Specification

Previous experience in managing teams involved in community-based education activities.
Previous experience in conducting awareness or community-based education activities.
Previous experience in data reporting and/or using participatory techniques to gather information in at-risk communities.
Relevant experience in community-based facilitation and community mobilization
Experience in developing good relationships with people and working in a participatory manner with groups of different ages, statuses, and backgrounds
Previous experience living and working in a cross-cultural, multi-sector team environment in Northeast Nigeria
Experience working with rural communities from a variety of different ethnic groups

Desirable Experience

Previous experience in Humanitarian Mine action
Experience in data analysis including the development of data-gathering mechanisms and tools.
Experience using mapping equipment and platforms such as GPS, range finders, Google Earth, etc.

Essential Skills and Knowledge

Language Proficiency: Fluent in English and either Kanuri or Hausa.
Interpersonal Abilities: Strong interpersonal skills, capable of building effective relationships and maintaining effective communication with diverse community groups and stakeholders.
Presentation Skills: Excellent presentation skills, with the ability to engage and captivate an audience.
IT Skills: Proficient in Ms Word, MS Excel and PowerPoint
Organizational Competence: Outstanding organizational skills, with the ability to prioritize tasks and meet deadlines effectively.

Essential Aptitude

Teamwork and development driven: Ability to work well with teammates and other colleagues even in high pressure situations, and to collectively develop the work, demonstrating initiative and a solution-oriented approach.
Self-Motivation and Flexibility: Self-motivated, flexible, able to think of solutions, and enthusiastic in your approach to work, with frequent travel of varying lengths and locations.
Commitment to Quality: Determined to maintain high-quality standards.
Cultural Respect: Ability to respect and appreciate others' cultures, beliefs, norms, and values.
Cultural Adaptability: Ability to blend in and adapt effectively to people from diverse cultural and socio-economic backgrounds.


University/College Degree/Diploma studies in the field of Sociology, Education, social administration, Community Development, Development Studies, or any relevant field of study.

Company Description
The name Mines Advisory Group was established in the early days of the organisation, when it was decided that MAG’s initial role would be to draw the attention of the international community towards issues relating to mines and UXO.
Between 1990 and 1991, the McGrath brothers carried out tw... read moreo assessment missions to Afghanistan and Cambodia, hoping that their findings would mobilise governments and international agencies into more purposeful action.
In 1990, war-ravaged Afghanistan was a country of extreme disruption and immense suffering. Afghan refugees returning from Pakistan were being directed back to villages still contaminated by landmines and as a result were being killed or horrifically maimed.
One young Afghan boy left a particular impression on Rae McGrath. "His small body had been absolutely shattered by a Soviet-laid POM-Z fragmentation mine,” he remembers. "When we were at the hospital, his family urged us to take his photograph to show the world the horrific impact of these weapons, which we did.”
The boy died from his injuries hours after. His photograph was later used by MAG to highlight the dangers and deadly consequences of mines.