Command Center Operator - Kano Bachelor Degree Job

MISSION OBJECTIVE

The command center unit provides overall customer service/support services and serve as a central point of contact in delivering exceptional customer service in patient's care satisfaction critical to achieving organisation's mission through compassionate and efficient communication hub connecting patients and care providers with the care and resources they need ensuring every interaction leaves a positive impact.
The command center operator executes customer support functions and provides exceptional customer service critical to EHA Clinics, facilitate access to healthcare services, information and resources through collaboration, innovation, and a dedication to excellence, aiming to enhance the patient's experience, foster trust and contribute to the overall well-being of EHA Clinics esteemed clients.

DUTIES AND RESPONSIBILITIES
PROVIDE GENERAL SUPPORT PURPOSE

Provide technical support to clinic staff and projects. Maintain confidentiality of collected information. Alert supervisor to any special concerns of members/users.
Respond to telephone calls, emails, and personnel requests for technical support. Record customer data on Odoo. Log appointments and raise tickets on Odoo as required. Collect caller records and family member contact information.

EXCHANGE ENGAGEMENT

Practice proper handover with incoming operators before logging off after shift.
Respond to telephone calls, emails, and personnel requests for technical support. Ensure calls are picked up and maintain average talk time. Other duties as required to ensure customer satisfaction.

PRESENT DELIVERY

Document, track, and monitor problems to ensure timely resolution.
Relies on instructions and pre-established guidelines to perform job functions.

TARGETED SPECIALIZED KNOWLEDGE

2-3 years' experience of relevant customer service experience
BSc/HND in relevant course from a reputable institution
Knowledge of commonly-used concepts, practices, and procedures within a help desk setup

Key Skills and Attributes

Hold Computer literacy
Excellent Communication and Customer Service
Caring, Compassionate, Dedicated and Professional
Working Under Pressure
Humane, Empathetic and Supportive Bedside Manner
Leadership and Teamwork
Problem solving and Initiative
Time Management and Organization
Attention to Detail

EHA Clinics is a world-class primary health care service provider located in Nigeria. We aim to bridge the gap between patients and primary healthcare services in any setting: the clinic, the home or through innovative online and mobile solutions.
All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.