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Cloud Services Solution Architect Bachelor's Degree Job

2 weeks ago ICT Jobs Lagos   77 views
Job Details

Job Code: 21000EEJ

Location: Lagos Nigeria

Job: Pre Sales

Job Type: Regular Employee Hire

Organization: Oracle


Advanced Customer Services (ACS) is a business unit within Oracle’s Customer Service organisation that establishes long-term service relationships with Oracle's largest customers. ACS Service Solution Architects are focused on supporting ACS’s continued growth in leading edge, large scale and complex services for Oracle Cloud and on-premises engagements, primarily cloud related.

Role Profile

ACS Service Solution Architects have a proven track record in successful delivery of IT services for mission critical environments in major organisations. In addition to a specialisation in the area of Cloud, they possess extensive, broad-based expertise across large scale project-based IT design- deploy-migrate-manage type services engagements and also expertise in the area of mission critical production operations and support. They have proven experience in industry standard project management and service management best practices.

Each individual Cloud Service Solution Architect has deep expertise in specific services & technology areas, and acts as the subject-matter lead in those areas within the team. This particular opportunity requires an individual with a proven track record of success in architecting and winning complex, ground-breaking managed services based engagements.

All ACS Cloud Service Solution Architects have extremely strong customer facing presentation and interaction skills, are capable of engaging at senior management and C-level, articulating service and technology solutions in terms of business value and risk.


Location: Lagos, Nigeria. Supporting Sales in Nigeria and Ghana, and also in Benin, Kenya and Ethiopia when necessary.

Customer facing

Has no direct reports, but often leads and/or guides the activities of virtual teams to build service solution propositions for customers

Works with multiple customers across all sectors/countries in the ACS region, in collaboration with Oracle ACS and cross line of business (xLoB) Sales teams

Works on services related opportunities across the entire lifecycle of all Oracle Cloud and on-premises products, covering Oracle services requirements across design, deployment, migration, operations/management and support

Works with ACS Sales and xLoB teams to:

Identify, build and win cloud related leading edge/large scale services opportunities

Build and articulate compelling ACS service solutions that address identified customer business needs

Ensure the risks and costs associated with each ACS service proposition are fully understood and addressed

Provide subject matter expert input into contract drafting and negotiation

Assist ACS in achievement of its growth targets

Works xLoB in individual opportunities and specific initiatives


To identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the sales representative and broader ACS team

Work with the customer, ACS management and the xLoB account sales teams to:

Understand the customer’s business and IT strategic requirements and identify ACS opportunities to assist the customer achieve its strategic goals

Assess customer business and technical needs, and define ACS service requirements

Build and lead virtual teams associated with these large scale opportunities

Effectively communicate with customer to CxO level

Build customer confidence and commitment through achieving a trusted advisor relationship

Work proactively to build relationships with other Oracle lines of business and collaborate (internally and externally) to ensure effective service solution development and design

Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities

Effectively articulate the details of the service components in a proposed customer solution

Co-ordinate and drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle and the customer

Apply consultative selling techniques

Use strong understanding of the services competitive marketplace to anticipate and plan for competitive threats

Transfer knowledge to other groups such as; account teams, delivery and across ACS presales

Produce appropriate and timely opportunity status reporting information

Required Skills And Experience

This is a senior role. ACS Service Solution Architects typically have 10-15+ years of experience in relevant IT services, across a wide range of technologies and customer sectors.

A typical experience profile for this role would include most of the following:

A track record in developing successful propositions for the provision of transformational and operational services for mission critical environments in major organisations.

Extensive, broad-based expertise across large scale project-based IT design/deploy/migrate type services engagements and also in the area of mission critical production operations and support. They have proven experience in industry standard project delivery and service management best practice.

Significant direct experience in services roles with external IT services providers

Broad understanding of typical enterprise applications, IT infrastructures, public and on-premises cloud, including but not limited to Oracle technologies

Significant customer facing presentation and interaction experience in consulting and trusted advisor roles with C-level executives in relation to IT services articulating service and technology solutions in terms of business value and risk.

Extensive industry knowledge and expertise in cloud adoption and cloud services

Experience in IT project and programme management, including major IT transformation, migration and solution deployment projects

IT service management, including managed services/outsourcing

Construction of TCO analyses and pricing for complex service offers

Sales and complex deal negotiation

Architecting, implementing and delivering complex service solutions for large scale, mission critical IT environments

Consulting and trusted-advisor roles to C-level within major customer organisations in relation to IT services

Proven ability to construct and deliver compelling presentations and propositions to C-level and large audiences

Full capability to engage effectively in English langu


Applicants are required to read, write, and speak the following languages: English

Application Closing Date

Not Specified.

How to Apply

Interested and qualified candidates should:

Click here to apply online

Note: As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Company Description
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers including 100 of the Fortune 100 representing a variety of sizes and industries in more than 145 countries around the globe.
We are recruiting to fill the position