Client Success Manager - Trav4College HND / BA / BSc Job2023-09-12 18:46 Administrative / Management Lagos 47 views
Employment Type: Full time
About the job
We are looking for an experienced Client Success Manager (Hybrid) to join our growing sales team and take our company and platform to the next level!
You will be responsible for driving the overall destination enrolments in Australia, Canada, USA, UK, New Zealand, Ireland, Netherlands, Sweden and application funnel management set by the management.
Your role and responsibilities
Among other tasks, your main responsibilities will include:
Managing a team of Study Abroad Advisers
Working closely with our marketing team to implement campaign strategies and advertise activities Coordinate seminars and workshops
Ensuring direct sales channels and targets are achieved
Dealing with enquiries from students, parents, and partner agents; provide written and verbal guidance and advise
Acting as a primary knowledge source for study and visa application process
Evaluating applications and assess documentation
Processing applications on behalf of partner agents and making sure all are accurate, and that the student is qualified for the program before processing
Reviewing relevant study or visa refusals and complete all procedural requirements
Maintaining and developing client relationships to ensure optimal growth in student numbers and client satisfaction within the higher education markets
Ensuring you are abreast of product knowledge so you’re able to effectively market products and consult students and prospective learners
Data capturing onto a CRM system and related administration duties.
You’re perfect for this position if you
Bachelor's Degree in a relevant field (e.g., Education, International Relations, or Counseling).
Have at least 3 years’ experience working in student recruitment and admissions industry
Minimum of 2 years’ experience in a customer service role
Have led a team
Demonstrate a high level of organisational and time management skills
Can prioritize and manage a high-volume workload
Can work proactively and independently to meet targets
Have outstanding communication and interpersonal skills
Can engage professionally with international clients and partners
Have excellent oral, written and presentation skills
Have experience using MS Excel, Word, and Outlook
Have excellent analytical and reporting skills - to analyse and evaluate different markets and customer segments, and make recommendations accordingly.
By joining our team, you have the opportunity to
Join one of the fastest-growing technology companies in study abroad, with many opportunities for growth and advancement.
Application Closing Date
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the Job Title as the subject of the email.