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Client Service Executive HND / BA / BSc Job

2024-06-12 08:58   Sales / Retail   Edo   36 views
Job Details

We are seeking a highly competent professional for the role of Client Service Executive who will manage client relationships, ensure client satisfaction, and deliver exceptional service.
Job Description
Management of Technical Assistants:

Facilitate weekly meetings with technical assistants
Follow up to ensure timely submission of monthly reports and other supporting documents.
Discuss with TAs to understand their challenges and seek areas of support.
Prepare final monthly report and collate all necessary documents for submission to project supervisor
Follow up with the project supervisor to ensure timely payment.
Facilitate the remittance of WHTs and VAT to respective regulatory bodies
Interface with the project supervisor on the requests of TAs to ensure optimal delivery of the work.
Organize and plan quarterly performance appraisals for all TAs.
Where necessary, make training recommendations for T.A to improve capacity
Facilitate recruitment of technical consultants to fill vacant positions.

Other activities

Manage all engagements with other external clients as assigned.
Facilitate the preparation of monthly payroll.
Build and manage a database of all employees across various clients being managed.
Work with the internal team for generating monthly invoices for clients.
Follow up with clients for payment of invoice fees.
Facilitate remittance of taxes and pensions on behalf of clients.
Handle and resolve client complaints efficiently and effectively.
Escalate complex issues where necessary.
Maintain accurate records of client interactions, transactions, and complaints.
Prepare and submit monthly reports on clients’ interactions and feedback.
Track client satisfaction metrics and report on trends.

Qualifications

Bachelor’s degree in Business Administration, Marketing, or related field.
2-3 years of experience in client service, customer support, or account management.
Experience in a consulting firm will be an added advantage.

Additional Information

Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Strong proficiency in Microsoft Office Suite and I.T productivity tools.
Ability to manage multiple tasks and priorities effectively.
Reside in Benin City, Edo State and available to resume immediately.

Company Description
Romanspage Global is an organisation specialised in CV data bank management and Recruitment services.
On a daily, weekly and monthly basis, we help clients simultaneously deal with talent shortages in certain markets, while providing a platform where applicants can express their interest. The wor... read morek world is changing rapidly especially with the technological advancement driving evolution in job descriptions and at Romanspage, we understand these complexities and are uniquely positioned to provide valuable solutions.
Our aim is to provide that underlying partnership to our clients (companies and applicants) thereby maintaining high level of repeat business, referral and recommendation based on our ability to match people and vacancies; understanding client’s industry as well as the career ambition of the applicants in the process.