Client relationship manager HND / BA / BSc Job

We are currently recruiting at Kennedia consulting limited, for qualified candidtaes to fill the position of a client relationship manager

LOCATION: Lagos

PAY: open to negotiation

INDUSTRY: Outsourcing firm

RESPONSIBILITIES:

· Build and maintain strong, long-lasting relationships with clients, serving as their main point of contact.

· Understand clients' needs and objectives, and proactively identify opportunities to provide value-added solutions.

· Collaborate with internal teams to ensure timely and effective delivery of products/services to clients.

· Serve as a trusted advisor to clients, offering insights and recommendations to help them achieve their goals.

· Monitor client satisfaction and address any issues or concerns in a timely and professional manner.

· Track and report on key account metrics, such as client retention and satisfaction levels.

· Stay informed about industry trends and market developments to better serve clients and identify new business opportunities.

REQUIREMENTS:

· Bachelor's degree in business administration, marketing, or a related field.

· Proven experience in client relationship management or a similar role, preferably in the outsourcing sector.

· Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.

· Excellent problem-solving and negotiation abilities, with a customer-centric approach.

· Ability to work independently and as part of a team in a fast-paced environment.

· Proficiency in CRM software and other relevant tools.

Qualified candidates should forward their resume to recruitment_kcl@outlook.com with the job title as mail subject