Client Relationship Manager (ABJ) - Tech Sales - IT Horizons Limited BSc - MSc Job

We are recruiting to fill the position below:

Job Title: Client Relationship Manager (ABJ) - Tech Sales

Location: Abuja (FCT)

Employment Type: Full-time

Job Summary

The position is responsible for developing, maintaining and managing sales activities of the business within Northernenvirons, as well as developing and implementing an innovative, growth-focused commercial strategy, focused primarily on new opportunities and markets. The Client Relationship Manager shall be responsible for driving the acquisition of the Company’s customers, its revenue goals and the general direction and management of all sales and marketing activities, including market, competitiveness, product definition/pricing and distribution/diversity strategies.

Job Description

Directing strategy towards the profitable growth and operation of the company.

Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.

Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately

Ensures that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (Key Performance Indicators)) in line with business objectives.

Achieve growth and hit sales targets by successfully meeting set targets

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Work with the Head of Sales & Marketing to ensure consistent lead generation.

Support the Head of Sales & Marketing in preparing and implementing annual work and resource plans; support their applicability within the overall company strategy.

Identifies business opportunities by identifying prospects and evaluating their position

in the industry; researching and analyzing sales options

Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements

Making accurate cost calculations to provide customers with quotations

Achieve growth and hit sales targets of the organization through effective planning and budgeting.

Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence

Present sales, revenue and expense reports and realistic forecasts to your line manager

Collaborate with the Technical team on sales technology initiatives

Ensure correct usage of CRM and other sales applications

Train and ensure adherence to sales process

Contributes to team effort by accomplishing related results as needed

Ensure that all sales representative activities are in accordance with the guidelines of the Company’s Code of Conduct.

Accomplishes marketing and organization mission by completing related results as needed.

Protects the organization's value by keeping information confidential.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.

Liaise with vendors and other IT personnel for problem-resolution

Develops qualified leads and generate new business in line with the Company’s commercial target

Builds effective relationships with potential clients and existing customers

Speaks positively and enthusiastically about the Company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues

Job Specification

University Degree in a relevant discipline

A Master’s Degree from a recognized University will be an advantage.

Membership of professional management associations will be an added advantage

Minimum of 4 years’ work experience in ICT/Telecoms or related industry

Minimum of 5 years of experience.

Application Closing Date

1st December, 2023.

Method of Application

Interested and qualified candidate should send in their CV to: vakhigbe@ithorizonsgroup.com and copy career@ithorizonsgroup.com using the job title as the subject of the mail.