Client Relations / Business Development Officer Bachelor Degree Job

Job Summary

The Client Relations/Business Development Officer is responsible for managing relationships with existing clients and developing new business opportunities.
This role involves understanding client needs, providing excellent customer service, and identifying ways to grow the company's market presence.

Key Responsibilities

Client Relationship Management:

Serve as the primary point of contact for clients.
Build and maintain strong, long-lasting client relationships.
Understand client needs and objectives to provide tailored solutions.
Handle client inquiries, complaints, and feedback promptly and professionally.

Business Development:

Identify and pursue new business opportunities.
Conduct market research to identify potential clients and business opportunities.
Develop and implement strategies to expand the client base.
Prepare and present proposals and presentations to prospective clients.
Negotiate contracts and agreements with clients.

Sales and Marketing:

Collaborate with the marketing team to develop and implement marketing strategies.
Participate in sales activities, including cold calling, networking, and attending industry events.
Maintain up-to-date knowledge of the company's products and services.
Track and report on sales performance and business development activities.

Client Retention:

Develop and implement client retention strategies.
Conduct regular check-ins and satisfaction surveys with clients.
Identify and address any issues that may impact client satisfaction and retention.
Provide clients with updates on new products, services, and company developments.

Administrative Duties:

Maintain accurate records of client interactions and business development activities.
Prepare reports and presentations for management.
Collaborate with other departments to ensure client needs are met.

Qualifications

Bachelor's Degree in Business Administration, Marketing, or a related field.
Proven experience in client relations, sales, or business development.
Strong communication, negotiation, and interpersonal skills.
Ability to build and maintain relationships with clients and stakeholders.
Proficiency in Microsoft Office Suite and CRM software.
Excellent organizational and time management skills.
Self-motivated, with the ability to work independently and as part of a team.

Key Skills:

Client-focused approach with a commitment to delivering excellent service.
Strong analytical and problem-solving abilities.
Ability to identify and capitalize on business opportunities.
Adaptability and flexibility in a fast-paced environment.
High level of integrity and professionalism.

Working Conditions:

This role may require travel to meet with clients and attend industry events.
Standard office hours apply, but flexibility is required to accommodate client needs and business demands.

DMV Nigeria Limited was incorporated in 2001 as a result of a survey carried out where it was discovered that most organizations, companies and institutions are having a lot of challenges when it comes to their power back up system. Most especially servicing companies who bill clients high and still... read more cannot deliver value.